- General Information
 - Manufacturer
 - Hewlett Packard Enterprise
 
- Manufacturer Website Address
 - https://www.hpe.com/au/
 
- Brand Name
 - HPE
 
- Service Name
 - Pointnext Tech Care Essential - Extended Service
 
- Product Type
 - Service
 
- Service Information
 - Service Main Type
 - Maintenance
 
- Service Characteristic
 - Parts & Labour
 
- Service Description
 - 24x7x4 Hour
 
- Provided Support
 - Parts Replacement
 
- Repair
 
- Phone Support
 
- Web Support
 
- Knowledge Base Access
 
- New Releases Update
 
- Remote Diagnosis
 
- Visual Remote Guidance
 
- Service Response Time
 - 4 Hour - Parts and Labor (distance from customer site - 100 miles)
 
- Service Location
 - On-site
 
- Service Duration
 - 3 Year
 
- Product Supported
 - HPE BB874A, BB874AR, BB874SB, P9G75A